Shipping policy

Check your e-mail for a shipping confirmation with a tracking number. Pre-orders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and the circumstances will vary depending on the artist's store and campaign. Estimated shipping time for items on pre-order refers to the time from when the pre-order promotion ends and shipping can begin. Shipping on pre-orders will not be refunded unless the whole order is refunded. Additionally, please note that the estimate listed in our shipping methods refers to the transit time after the package has left our facility.

INTERNATIONAL CUSTOMERS: Please be aware that your country may have additional VAT, Import, or Customs fees. Please consult with your country's customs department for more information. All orders will ship from the U.S.A.

Command Zone, LLC, is not responsible for orders confiscated or withheld by local customs in the jurisdiction of the customer. Kindly make sure contents of order are not a banned item in the order recipient’s country - especially in territories that forbid gambling or gambling-related products.

In such circumstances, Command Zone, LLC, shall not be liable for refunds once an order has been shipped and can only facilitate in providing shipping details as documented by the courtier company engaged.

Please note that international orders will take longer to arrive, as we ship from the United States. The timeframe we provide is an estimate, as we can never guarantee a time frame for international packages due to customs, delays, etc.

Additionally, please note when we are shipping a package internationally via USPS, they will hand the package over to your local post office. At that point, the package may then have to go through customs before it is delivered to you. Once the packages leave our facility, we no longer have control over the delivery process and are unable to make changes to your address.

If your package is marked delivered and you do not have it or your post office has not updated tracking once it gets to your country, we require that you reach out to your local post office for further information before we can start any claim process.

If an order was returned to sender, we will wait for the package to arrive back at our facility and reship it once we receive it. It is the recipient's responsibility to provide accurate address details. Shipments returned due to incorrect or obsolete address details will be reshipped at the customer's expense. Prior to reshipping the additional package, customers will be sent an invoice to pay a return to sender fee and reshipment fee. Once the Invoice is paid, the package will be reshipped. Please note that International orders that are returned to the sender will be refunded on the cost of the item. Original shipping costs will not be refunded. These packages will not be reshipped. 

The estimate listed in our shipping methods refers to the transit time after the package has left our facility. We are not responsible for USPS delays, and shipping refunds will not be issued for these types of occurrences.